<aside> 🤵🏿♂️ I'm an experienced IT Specialist with comprehensive understanding of Mac and Windows environments, data analytics, hardware, software, and network troubleshooting. My skills extend to providing prompt customer service and resolving technical issues across a variety of platforms. I have also been involved in updating and generating knowledge base articles to streamline troubleshooting processes. My proficiency in conducting root-cause analysis and formulating proactive problem resolution strategies is a key strength. With a deep commitment to system security and industry standards, I also bring strong interpersonal skills to the table, making me effective at collaborating with both technical and non-technical stakeholders. I'm self-driven and thrive in both solo and team settings, adept at managing multiple projects and priorities. I'm keen on bringing my strong IT skills to your team and driving technological advancements.
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